BBC News
Gerard O'Connell of the British Catholic newspaper The Universe says the Church's attempts to defend itself often just cause more damage.
Where is the Vatican's media strategy going wrong?
Pope Benedict XVI has been caught in the eye of the cyclone for several weeks, battered by accusations from lawyers and victims in Germany, the USA and elsewhere that he and senior Vatican officials have badly mismanaged or sought to cover up serious cases of abuse, and protected abuser priests.
These accusations - if not fully answered or firmly rebutted in timely fashion - are particularly damaging to the Catholic Church's credibility and image, as well as to the moral authority of the Pope and of the Holy See on the world stage.
But the Vatican has struggled to defend him from the daily drip-drip of damaging revelations, and many questioned its communications strategy.
'Shooting the messenger'
When I asked John L Allen, the American Catholic commentator on the Vatican, why its media strategy was failing, he responded:
"As soon as I see that they have a strategy, I will answer you! The fact is, they don't have one, and that is where they are going wrong."
Indeed, the absence of a coherent media strategy is evident, as a variety of Vatican personalities take it upon themselves to respond publicly to the accusations.
They often do it in a defensive or denial mode, shooting the messenger, or denouncing a conspiracy against the Pope and the Catholic Church because of its moral stances on life, the family and bioethics.
Source: http://news.bbc.co.uk/2/hi/europe/8621197.stm
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